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Due to current circumstances, customers may face delays in order deliveries. Whilst we aim to dispatch your orders within our timeframes, some experiences you may encounter are due to new policies implemented within domestic couriers/ regions. Please check with your local courier for your country's/ region's updated policies. If you have any questions, please do not hesitate to contact our Customer Service team at firstname.lastname@example.org.
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When you shop at PASANGAKADAI.COM, the products that are added to your shopping cart and pending purchase at check-out will be shown on the check-out page of PASANGAKADAI.COM You may select the products that you want to buy from the shopping cart, and then proceed to the purchase check-out. At the purchase check-out, our system will group the goods you ordered together. If you wish to change or amend your order, you may do so before clicking the “Submit Order” button. After clicking the “Submit Order” button, you cannot cancel the payment or the ordered products from PASANGAKADAI.COM
1. Processing: After you place the order and complete the payment on PASANGAKADAI.COM, the order status will be “Processing”. The order will automatically be followed by the delivery process and the order status cannot be changed at this time. If you need to change the order details, please contact us via our Customer Relations Department as soon as possible
2. Cancelled: This confirms that your order has been cancelled
3. In Transit: All the ordered products have been dispatched. You may track the delivery progress with the courier slip number available in “ACCOUNT OVERVIEW”>“MY ORDERS”
4. Delivered: After your receipt of the ordered products, the system will update the order status to “Delivered” within 2 weeks.
III. Order and Status Enquiries
1. You can choose to place and check your order on pasngakadai.com as our registered user or as our guest.
2. If you are a registered user of pasngakadai.com, you may check your orders by accessing your account. You can track your orders by clicking on “MY ORDERS” in which is shown at the top of the page. After that, please click on “MY ORDERS”in which you will then be directed to the page for checking the order status
3. If you are not yet a registered user of pasngakadai.com and have checked out as a guest, you will receive our email confirmation after placing us your order, and you may contact our Customer Relations Department should you wish to track order status.
All international orders will be delivered to your address notified to us at the time your order is submitted.
5. After the order is dispatched, registered users may find the courier’s tracking number for their respective orders at “ACCOUNT OVERVIEW”>“MY ORDERS”. Customers who check out as a guest will also receive our email with the courier’s tracking number for their respective orders.